Yes. You have more privacy with automatic payments than by writing a check. Bank research has shown that as many as 10 people handle a check from the time it is written until the funds are finally deducted from your account. Most checks include your name, address, phone number, and other financial information which can be easily copied. With electronic payments, the transaction passes electronically from bank to bank. Any information you share with us is completely confidential. We do not share any information with unauthorized third parties.

When we receive your agreement, we send you a letter or email confirming the original terms of your agreement. This includes your payment amount, balance due, and date your authorized payments begin. Payments will continue until the total balance is paid in full.

If you miss a payment, you will receive a notice from us with instructions on how the missed or returned payment will be handled. You may also be assessed a $30 returned-payment fee for each attempt that is returned, but only if the return is because of non-sufficient funds. This fee is assessed in part to offset the fees FACTS is assessed by our financial institution when your payment is missed or returned. In addition to our fee, your institution may assess a fee as well.

Any changes to payment dates or amounts may need to be approved by the school and the school will then need to notify Nelnet. All changes must be received by Nelnet at least two (2) business days prior to the automatic payment date in order to affect the upcoming payment.

If your school allows online changes to the payment date, the option will be available after you log in. Click View Details next to your payment plan, and under the Upcoming Payments list each payment that is eligible for a payment date change will have the option to click Change Payment Date.

You may check balances, tuition and fees paid, print reports, and view scheduled payments by logging in to your account at https://online.campuscommerce.com/SignIn.aspx, or you may call us toll-free at 866.441.4637 for assistance.

Bank account or credit card changes can be made online at https://online.campuscommerce.com if you are the plan owner. After logging in, choose the Financial Accounts option at the top and choose Change Account under the payment plan or incidentals account you want to update.

You may also call us toll-free at 866.441.4637 or contact your school office to update financial information. The person listed on the agreement must be an authorized signer on the new account. For your protection, only the plan owner and additional authorized party can change banking information.

All financial account changes must be made at least two (2) business days before any automatically drafted payment.

Yes. You will see an option to pay by card when enrolling in a payment plan, making a payment, or editing your banking information online. If a fee is charged for paying by credit or debit card, it will be disclosed on your screen at these times.

If an enrollment fee is due, the amount of the fee is indicated when setting up your agreement (typically $45). If applicable, the nonrefundable Nelnet enrollment fee will be automatically processed within 14 days of the agreement being posted to the Nelnet system. Contact Learner Support for more information.

You may request to terminate your agreement by contacting your institution directly. Please be aware, terminating your payment plan may not necessarily cancel charges or fees due to the institution.

No. Payment plans are specific to the school they are created for. If you are withdrawing a student and enrolling them in a different participating Nelnet school, you will need to contact the first school to request the payment plan be terminated, and create a new payment plan with the new school.

No, Nelnet does not do any credit reporting for these payment plans.